Organisational Justice and its Role in Promoting Citizenship Behaviour among Hotel Employees in Malaysia

Authors

  • Ghee Wee Yu University of Malaysia Kelantan
  • Kamarul Zaman Ahmad Dhabi University
  • Sheau Fen Yap Auckland University of Technology

Keywords:

Leader-member Exchange, Organisational Justice, Organisational Citizenship Behaviour

Abstract

This study examines the role of organisational justice in promoting organisational citizenship behaviour (OCB) and assesses leader-member exchange (LMX) as well as trust in supervisor as mediators. Data is collected from a total of 227 subordinate supervisors dyads from 16 hotels, located within the central region of Malaysia. Hypothesis is postulated on the relationship between employee’s perceived organisational justice and OCBs; it is also posited that LMX as well as trust in supervisor will mediate the effects of organisational justice on citizenship behaviour. The fndings reveal that procedural justice reports stronger relationship with all dimensions of OCB compared with distributive justice. Both LMX and trust in supervisor are found to be signifcantly related to organisational justice and citizenship behaviour. However, only LMX fully mediates the impact of organisational justice on citizenship behaviour. Conceptual and managerial implications of research findings are also discussed.

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Published

2010-07-12

How to Cite

Yu, G. W., Ahmad, K. Z., & Yap, S. F. (2010). Organisational Justice and its Role in Promoting Citizenship Behaviour among Hotel Employees in Malaysia. Institutions and Economies, 6(2), 79–104. Retrieved from https://samudera.um.edu.my/index.php/ijie/article/view/4985

Issue

Volume 6, Issue 2 (2014)

Section

Articles

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